At xgjili, we take the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have over your own data. Reading this page takes just a few minutes and gives you a clear picture of how your information is protected on our platform.
When you register and use xgjili, we collect personal information that is necessary to operate your account and deliver a safe, compliant gaming experience for players across the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required at the point of registration. When you make deposits or withdrawals, we also collect payment-related details such as your chosen payment method and transaction reference numbers — though we do not store full card numbers on our servers. We may collect device information, IP address, and browsing behaviour within the platform to help us detect fraud, prevent unauthorised access, and improve the overall experience. Any additional documents you submit for identity verification, such as a government-issued ID, are stored securely and used solely for the purposes of account verification and regulatory compliance.
The personal data we collect is used primarily to create and manage your xgjili account, process your transactions in Philippine pesos, and ensure that our platform operates in accordance with applicable regulations. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available on the platform. Your activity data helps us personalise your experience, surface relevant games and promotions, and identify any unusual patterns that may indicate fraudulent or unauthorised use of your account. We may use aggregated, anonymised data for internal analytics and platform improvement purposes, but this data cannot be used to identify you individually. We do not use your personal information to make automated decisions that have a significant legal or similarly significant effect on you without providing a means for human review.
xgjili does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and customer support tools — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in line with applicable data protection standards. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or other competent bodies in the Philippines if we are legally obligated to do so. Any such disclosure will be limited to what is strictly required by the relevant legal obligation, and we will notify you where permitted by law.
xgjili uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions. We also use analytics cookies to understand how players navigate the site, which helps us identify areas for improvement and optimise the mobile experience for Filipino users. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some features on the platform. We do not use third-party advertising cookies to track your activity across other websites or serve you targeted advertisements outside of xgjili. Our use of cookies is limited to what is necessary for platform operation, security, and internal performance analysis.
As a registered player on xgjili, you have the right to request access to the personal data we hold about you, and to receive a copy of that information in a clear and readable format. If any of your personal details are inaccurate or out of date, you have the right to request that we correct them promptly. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal or regulatory reason for us to retain it. Where we process your data based on your consent, such as for marketing communications, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team through the platform, and we will respond within a reasonable timeframe in accordance with Philippine data protection requirements.
We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the xgjili platform is encrypted using industry-standard protocols, and sensitive account information is stored using secure, access-controlled systems. Our team conducts regular security reviews and applies updates to address emerging threats, ensuring that the platform remains a safe environment for Filipino players. Access to personal data within our organisation is restricted to staff who need it to perform their specific role, and all personnel handling player data are bound by confidentiality obligations. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant authorities in accordance with applicable Philippine law.
xgjili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable regulatory and legal obligations. Transaction records, identity verification documents, and account activity logs may be retained for a minimum period specified by the relevant licensing and anti-money laundering requirements applicable to our platform. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it in a manner that prevents reconstruction. If you request account closure, we will begin the data retention review process and inform you of the applicable retention period for your specific records. We do not retain personal data for longer than is necessary for the purposes for which it was collected, and we review our retention practices periodically to ensure they remain appropriate.
xgjili may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through the platform and update the effective date shown at the top of this page. We encourage all players to review this policy periodically so that they remain informed about how their personal information is being handled. Continued use of the xgjili platform after an updated policy has been published constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how your data is used, please reach out to our support team — we are always happy to provide clarification and ensure you feel confident about your privacy on our platform.
If you have any concerns about how xgjili handles your personal data, our FAQ section covers the most common questions from Filipino players. You can also visit our Responsible Gaming page for guidance on managing your account, or register today to start your experience on a platform that puts your security first.